Damage can happen, no problem, the important thing is that you report it to us.
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Damage? No problem – please just get in touch!
Please check if there is any damage when you arrive and report it to us as soon as possible. This clearly documents that these damages did not occur during your stay and that you are not responsible for them.
Of course, where people go on holiday, something can break. A glass falls, dishes break, or a sun lounger or furnishings are damaged. That can happen and is basically not a problem for us.
In the event of minor damage and everyday mishaps, we are generous. Even in the case of major damage, no one needs to be worried at first: In many cases, such damage can be settled by the guest's private liability insurance or, if necessary, by the landlord's insurance.
Above all, it is important to us:
Please report any new or noticed damage openly and as soon as possible.
Please also talk to your children about this. Children in particular sometimes conceal a mishap out of fear or shame. Please explain to them that it is not bad if something breaks – the important thing is that we know about it.
Please also think of the guests who will spend their holidays in Ca Piero after you. Only if we know of damage can we repair it in time or replace something. So the next guests will also find everything in a tidy condition.
Damage is not a problem – unreported damage is.
Thank you for your openness, honesty and consideration!
Damage Check – on Arrival and Departure
Please take a few minutes when you arrive and before you leave to check the following items.
On arrival: Please report any existing damage immediately, preferably with a photo. This makes it clear that you are not responsible for it.
Before departure: Please check whether anything has been damaged or is missing and let us know.
☐ Glasses & crockery – glasses, plates, cups, bowls, carafes
☐ Kitchen – pots, pans, kitchen utensils, coffee machine and other appliances
☐ Chairs & tables – loose legs, damaged backrests, table tops
☐ Beds & furniture – bed frames, slatted bases, wardrobes, drawers and handles
☐ Lamps & electrical appliances – visible damage or appliances that are not working
☐ Bathroom & toilet – toilet seats, taps, showers, shower heads and fittings
☐ Doors & windows – handles, locks, glass and other damage
☐ Sun loungers – frames, fabric and adjustment mechanisms
☐ Parasols & garden furniture – parasols, chairs, tables and cushions
☐ Pool & pool accessories – skimmer baskets, pool net, pool shower, lifebuoy and other accessories
☐ Billiard table – especially the cloth, cues, balls and triangle
☐ Table football – rods, handles, players and balls
☐ Games & leisure equipment – missing or damaged parts
☐ Barbecue & outdoor areas – barbecue, grill rack, accessories and other equipment
☐ Textiles – bed linen, towels, tablecloths, cushions and covers in the case of significant damage or stains that cannot be removed
☐ Other items – anything that is damaged, no longer works properly or is missing